Privacy Policy

K&V Cleaning Ltd is the data controller responsible for your personal data. We are a professional cleaning company founded in 2005, providing domestic and commercial cleaning services across London.

If you have any questions about this privacy policy or how we handle your personal data, please contact us at: K&V Cleaning Ltd, 60 Tottenham Court Road, Fitzrovia, London, W1T 2EW. Email: [email protected]. Telephone: 020 3633 3527.

We may collect and process the following personal data about you:

Information you give us directly: This includes information you provide when you enquire about or book our services (by telephone, email, or via our website contact form), including your name, postal address, email address, telephone number(s), the address at which services are to be performed, and payment details.

Information we collect automatically: When you visit our website, we may automatically collect technical data including your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and information about your visit including the pages you viewed and how you navigated the site.

Information from third parties: We may receive information about you from third parties such as credit reference agencies, or where you have given permission for a third party to share your information with us.

Special categories of data: We do not intentionally collect any special categories of personal data (such as data about your health, race, religion, or political views). Please do not send us such information.

We use the personal data we hold about you in the following ways:

To provide our services: To process your booking, carry out the cleaning services you have requested, manage your account, process payments, and send you service-related communications such as booking confirmations and reminders.

To manage our relationship with you: To notify you about changes to our services or terms and conditions, to deal with any complaints or queries you raise, and to send you invoices and statements.

To improve our services: To administer and improve our website, to carry out data analysis and research to help us understand how our services are used, and to train our staff.

For marketing purposes: To send you information about our services, special offers, and promotions that we think may be of interest to you. You may opt out of receiving marketing communications at any time by contacting us at [email protected] or by following the unsubscribe instructions in any marketing email we send you.

For fraud prevention and legal compliance: To detect and prevent fraud, to comply with our legal obligations, and to exercise or defend legal claims.

For promotional purposes: We may use your company name, logo, or other identifying marks in our promotional materials (including our website, brochures, and social media) to showcase our work, as set out in our Terms and Conditions. If you object to this use, please contact us in writing.

We will only process your personal data where we have a lawful basis to do so. The legal bases we rely on are:

Contract: Processing is necessary to perform the contract we have with you (or to take steps at your request before entering into a contract), for example to carry out the cleaning services you have booked and to process payment.

Legal obligation: Processing is necessary to comply with a legal obligation to which we are subject, for example keeping financial records for tax purposes.

Legitimate interests: Processing is necessary for our legitimate interests (or those of a third party), provided those interests are not overridden by your rights and interests. This includes improving our services, preventing fraud, and direct marketing to existing customers.

Consent: Where we rely on your consent to process your personal data (for example, for certain marketing communications), you have the right to withdraw that consent at any time by contacting us.

We do not sell your personal data to third parties. We may share your personal data with:

Our cleaning operatives and subcontractors: Who need access to your information in order to carry out the services you have requested, including your name, address, and any relevant access instructions.

Service providers: Third-party companies and individuals who provide services on our behalf, such as payment processors, IT support providers, and email service providers. These parties are only permitted to process your data in accordance with our instructions and are subject to confidentiality obligations.

Credit reference agencies: We may pass your information to credit reference agencies, and they may keep a record of any search they carry out.

Debt collection agencies: If you fail to pay amounts owed to us, we may pass your details to a debt collection agency to recover the outstanding amounts.

Legal and regulatory authorities: Where we are required to do so by law, or where we believe it is necessary to protect our rights, the rights of third parties, or to prevent fraud or crime.

Business transfers: In the event that we sell or transfer all or part of our business, your personal data may be transferred to the new owner as part of that transaction.

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For active customers, we retain your personal data for the duration of our relationship with you and for a period of six years thereafter, in order to comply with our legal obligations (including tax and accounting requirements) and to deal with any potential legal claims.

For enquiries that do not result in a booking, we will retain your contact details for up to 12 months in case you wish to proceed with a booking at a later date, after which they will be securely deleted.

Website analytics data is retained in anonymised form and does not identify you personally.

Under UK data protection law, you have the following rights in relation to your personal data:

Right of access: You have the right to request a copy of the personal data we hold about you (a 'subject access request'). We will respond to your request within one month.

Right to rectification: You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.

Right to erasure: You have the right to ask us to delete your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected.

Right to restrict processing: You have the right to ask us to restrict the processing of your personal data in certain circumstances, for example while we investigate a complaint about accuracy.

Right to data portability: Where we process your data by automated means on the basis of your consent or a contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.

Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests as our legal basis, and in particular you have an absolute right to object to processing for direct marketing purposes.

Rights in relation to automated decision-making: You have the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal or similarly significant effects. We do not currently carry out any such automated decision-making.

To exercise any of these rights, please contact us at [email protected] or write to us at 60 Tottenham Court Road, Fitzrovia, London, W1T 2EW. We may need to verify your identity before responding to your request. You will not normally be charged a fee for exercising your rights.

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. You can contact the ICO at www.ico.org.uk or by calling 0303 123 1113.

Our website uses cookies to distinguish you from other users and to improve your experience when you browse our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree.

We use the following types of cookies: (a) Strictly necessary cookies — these are required for the operation of our website; (b) Analytical/performance cookies — these allow us to recognise and count the number of visitors and to see how visitors move around our website, which helps us to improve the way our website works; (c) Functionality cookies — these are used to recognise you when you return to our website.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

We take the security of your personal data seriously and have put in place appropriate technical and organisational measures to protect it against unauthorised or unlawful processing, accidental loss, destruction, or damage.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Our website may contain links to and from the websites of our partners, suppliers, and other third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

We may update this privacy policy from time to time. Any changes we make will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

This policy was last updated in September 2026.

If you have any questions, concerns, or requests regarding this privacy policy or the way we handle your personal data, please contact us by any of the following means:

By email: [email protected]

By telephone: 020 3633 3527

By post: K&V Cleaning Ltd, 60 Tottenham Court Road, Fitzrovia, London, W1T 2EW